Hotel & Restaurant Management

HR101 Introduction to Hotel and Restaurant Management (3 credits)

This course will include a survey of the development of hotel and restaurant management, current industry trends, and an analysis of the types of operations in the hospitality industry. Management functions and business administration principles are stressed for each type of operation. Field trips and guest speakers will enrich this course.

HR102 Hotel Operations (3 credits)

This course focuses on the front office as the heart of the hotel. It presents a systematic approach to the operation of the front office by detailing the flow of business through the hotel, from reservation though departure. Concepts pertaining to quality service will be emphasized.

HR105 Management for Hospitality Operations (3 credits)

This course introduces students to the concepts of business management, with particular focus on hospitality operations. The functions, skills, levels, styles, and qualities of managers are examined. Emphasis will be placed on the principles of Total Quality Management as they apply to hospitality operations. Classes will feature lectures, discussions, field trips, and research.

HR106 Casino Management (3 credits)

This is a survey course that outlines the growth and development of gaming operations in the United States. It focuses on the legal parameters governing the many facets of the industry. Types of games, protection, and surveillance are identified and explained. Casino support systems such as staffing, accounting, and marketing are also detailed. The relationship of casinos to the hospitality industry is also reviewed.

HR115 Hospitality Law (3 credits)

This course will cover both administrative and managerial law concepts. Emphasis will be on a preventive approach to legal actions for hospitality management. Common law procedures, rather than state particulars, will be the basis for the course. The legal vocabulary as it pertains to the hospitality industry will also be covered.

HR118 Club Management (3 credits)

This course provides the student with the technical and conceptual skills required for successful club operations. The course covers the different types of private clubs and the management and administrative structures associated with each. Marketing strategies and financial management
of clubs will also be presented.

HR203 Sales for the Hospitality Industry (3 credits)

This course is designed to provide students with a solid background in hospitality sales, advertising, and marketing. The course will focus on the practical application of sales techniques and customer habits and wants. Students will cover the four points of marketing as they relate to the sales effort. There is an opportunity for some students to volunteer for participation in a sales blitz for a major hotel company. PR: HR101 & (HR105 or MN105).

HR209 Resort Management (3 credits)

This course begins with a brief history of the resort industry as a basis for discussing its unique characteristics and management approach. Additional topics include resort development, marketing, operations management, and challenges specific to this industry. PR: HR101.

HR210 Convention Management (3 credits)

This course defines the scope and segmentation of the convention and group business market. It describes marketing techniques and sales strategies targeted to specific groups and explains techniques to meet those needs as part of meeting and convention service. PR: HR101.

HR232 Security and Risk Management (3 credits)

This course focuses on the importance of security in hospitality organizations. Through lecture, case studies, and field trips, students will investigate the theoretical foundation of modern security programs and study the protocols and equipment designed to reduce the risk of injury or loss to guests, employees, and companies. PR: HR101, HR102 & (HR105 or MN105).

HR295 Hospitality Management Seminar (3 credits)

This course reviews the career options available in the hospitality industry. A good deal of attention is given to personal development. Goals, attitude, and professional competence are covered in depth. Insights into industry attitudes, as well as policies regarding employment and promotion possibilities are also covered. Emphasis is placed on resume writing, job hunting, and job interviewing skills. Guest speakers and case studies of the industry round out the program. PR: all 100 level HR requirements & sophomore status.

HR299 Hotel and Restaurant Internship I (3 credits)

This supervised internship allows the student an opportunity to apply concepts learned in the classroom in a professional environment. Students enrolled in the course must complete a minimum of 150 hours with the placement, consult with the faculty coordinator at designated times throughout the internship, and complete a final written project. PR: (HR105 or MN105) & approved Internship Petition.

HR310 International Hospitality Operations (3 credits)

This course prepares students to plan, develop, market, and manage hotels in the international arena. It gives students a solid foundation for understanding and managing cultural diversity in the workplace and underscores the importance of protocol in international interactions. PR: junior status.

HR341 Conference and Events Planning (3 credits)

This course explores the many facets involved in successful meeting and event planning. It focuses on the organization and design necessary for successful meetings. In-depth coverage is given to necessary components such as entertainment, equipment, furnishings, food & beverage, and audio and visual presentations. Emphasis is placed on the skills required to design, implement and manage the events that are the heart of meetings and conferences. PR: HR210.

HR355 Service Management for Hospitality (3 credits)

Quality guest service is essential to all aspects of the hospitality industry. This course will focus on strategies to develop and manage the policies and personnel that contribute to quality service delivery. Students will administer a service component in the College’s Weltman Dining Room or a local hotel property. PR: (HR105 or MN105) & FS201.

HR405 Seminar on Hospitality Issues (3 credits)

This course will explore issues pertaining to hospitality industry theory and practice. Content will vary from semester to semester depending on current issues in hotel, restaurant, and service management. Articles from refereed journals will expose students to current thinking about managing hotels and restaurants. Many important issues are covered, including performance assessment, quality control, management education, and women in management. PR: junior status.

HR415 Legal Issues for the Hospitality Industry (3 credits)

Hospitality managers are called on daily to make important legal decisions. The course is designed to provide students with the important legal background that they need to know when managing a hospitality facility. The focus of the course is teaching the students the importance of proactive legal management to ensure the smooth operation of a hospitality property. Students will analyze relevant cases for a clear understanding of the application of the laws of hospitality. PR: junior status.

HR498 Hotel and Restaurant Bachelor Thesis (3 credits)

As an alternative to completing an internship, during the senior year students may elect to write a research paper on an approved topic. The paper will focus on a current hospitality management issue and involve significant research. Students must submit a written report to the faculty mentor, who provides guidance throughout the project. PR: senior status & Dean's approval.

HR499 Hotel and Restaurant Internship II (3 credits)

This course provides students with the opportunity to apply classroom learning in a professional setting such as a hotel, restaurant, resort, or other hospitality organization. Meetings with a faculty advisor allow for discussion of various aspects of the internship experience. PR: senior status & approved Internship Petition.

PR = prerequisite(s)